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Terms and Conditions

Last updated: 1st September 2020

These Legal Terms & Conditions apply to your visit to and your use of our website and any current or future associated applications at or downloadable from (the "Website"), as well as to all other information, recommendations and/or services provided to you on or through the Website and current or future associated applications.

Please read these Legal Terms & Conditions carefully before using the Website.


Your contracting partner in relation to your use of the Website, is OfficeServe Ltd, a private limited liability company established in England and Wales, having its registered offices at Albert House, 256-260 Old Street, London EC1V 9DD. OfficeServe Ltd. under Company Number: 10636845 (OfficeServe Ltd.)

Our commitment to you

OfficeServe is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of the normal course of providing our catering services to you.

Account opening & membership

In order to purchase products from the website, you must first set up an account with us by completing the registration form on the website. In order to register an account, you must be an individual or corporate entity.

If you are registering on behalf of a corporate entity you must have the authority to bind that corporate entity. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.

You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever. You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

Payment terms for all on account customers are strictly 14 days from the date of delivery.

Prices & payment

Prices will be as quoted on the Website. These prices exclude VAT and delivery costs. These will be added to the total amount due where applicable.

We take payment by customers entering card details at each and every order occasion.

If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future orders in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us on

You agree not to hold us responsible for banking charges incurred due to payments on your account. Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees.

All orders can be cancelled up to 12pm on the week day before delivery. i.e. 12pm Friday for a Monday delivery.

Call us on +44 (0) 203 457 0581 or email

Delivery charges

All orders will incur a delivery charge of £15.00.

Product information

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
  • all prices are displayed in pounds Sterling exclusive of UK VAT where applicable unless expressly indicated otherwise; packaging may vary from that shown on the Website;
  • the weights, dimensions and capacities shown on the Website are approximate only;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery; Products shown may not be actual size. Any garnish, decoration, serving dishes or utensils are not included unless stated in the product description. The number of servings given is for guidance only; and
  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value. Each product will have a product detail with ingredients and related information such as substances which may cause allergies or intolerances and calorific guidelines;
  • All of our supplier products are prepared in the food safety environment of our supplier’s kitchens; we are unable to guarantee that our products are completely free from any of the ingredients allergen products unless stated otherwise. Delivered items you have chosen will also contain information relating to the nutritional content on their packaging

Rejected transactions

Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your transaction is subsequently rejected by the online payment system or cancelled for any other reason, your bank or card issuer will not transfer the funds to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

If an order is rejected or payment error made due to our systems or processed failing, we will use our very best efforts to have your account credited online or funds returned to you as early as possible.

Third-party websites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You may link to the Website’s homepage, provided that: you do so in a fair and legal way which does not damage or take advantage of our reputation; you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; any website from which you link must comply with the content standards set out in these Website Terms from time to time; and we have the right to withdraw linking permission at any time and for any reason.

Checking your details

If you wish to verify the details you have submitted to OfficeServe you may do so by contacting us via the e-mail address or address given below or by accessing My Account on the website. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action, which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's 'remember password' feature, as that would permit other people using your computer to access your personal information.


You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

Ownership of rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Officeserve.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Contacting us

OfficeServe Contact Us is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information that OfficeServe holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you have any questions or feedback about this privacy statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service representitive of the OfficeServe team, who will be delighted to answer any questions you may have.


By accepting these Terms & Conditions and using the Website or the Services, you agree that you shall defend, indemnify and hold OfficeServe, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms & Conditions or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party supplier or (c) your use or misuse of the Website or the Services.


The information, recommendations and or services provided to you on or through the Website, the Services and or the Website is for general foodservice information purposes only and does not specifically constitute dietary or other non-retail transactional advice unless specifically stated. OfficeServe will use reasonable endeavours to keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website is free of errors, defects, malware and viruses or that the Website is correct, up to date and accurate.

OfficeServe shall further not be liable for any loss or damage resulting from the use of (or the inability to use) electronic means of communication with the Website and/or the Website, including – but not limited to – loss or damage resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

OfficeServe will not be liable to you in respect of any acts or omissions of its employees, agents or sub-contractors, whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise, provided that nothing in these Terms and Conditions will limit or exclude OfficeServe’s liability to you for personal injury or death caused directly by OfficeServe’s negligence.


OfficeServe may give notice by means of a general notice in the provision of Services or the Website, or by email to an email address previously supplied by you, or by written communication sent by regular mail to an address previously supplied by you.


You may not assign any of your rights under these Terms & Conditions without prior written approval of OfficeServe

Applicable law

The service terms set out above, and all non-contractual obligations arising in any way whatsoever out of or in connection with the provision of the OfficeServe service and use of its website shall be governed by, construed and take effect in accordance with the laws of England and Wales. Any dispute, claim or matter of difference arising out of or relating to OfficeServe is subject to the exclusive jurisdiction of the courts of England and Wales.

How does the OfficeServe promise work?

Delivered on time, every time - or your money back.

If we don’t deliver your order within the delivery window selected, we’re happy to offer you compensation. The level of compensation depends on the length of delay. ‘your money back’ refers to any delivery charges. If we’re under 30 minutes late to deliver to you, we will give you a full refund of any delivery charges. If we’re 30 mins – 1 hour late we will refund an additional 20% of your order to an account balance for you. If we are 1 hour or more late we will refund 50% of your order as well as the full delivery fee to account balance for you. We will hold this balance on account for you for 90 days, at which point it will expire. We reserve the right to ask for proof of late delivery if this is disputed, and reserve the right to withhold the refunds given exceptional circumstance outside of our control.

The OfficeServe Promise

Delivered on time, every time - or your money back.
Order before midday for next working day delivery.